We Gather Strength As We Go Along

Information Technology

Information Technology Department

Mission

The mission of the Port of Spain Corporation Information Technology (I.T.) Department is to provide technological leadership in the management and distribution of information by providing excellent and cost effective products and services to support the mission of the Port of Spain Corporation.


Vision

The IT Department provides excellent client service and technology leadership for all Departments of the Port of Spain Corporation. Our focus provides technology and data solutions that are reliable, secure, and cost-effective.


Role and Responsibilities

Roles

T he IT department provides the infrastructure for automation, the governance for the use of the network and operating systems and the assistance in providing the operational units of all departments the functionality they need. The IT department is not a knowledge management office or an office of ‘policy’ which defines which ‘information’ is correct. The role of the IT department is to provide support to all Departments within the Corporation as follows-:

  • Network and Computer Services
  • Information Systems
  • Internet Services and Support
  • Geographic Information Systems (GIS)
  • Telecommunications

Network and Computer Services

The internal IT audit of the existing systems proved that these systems were unreliable and archaic. The solution warranted the implementation and deployment of updated hardware and software that was required to modernize and link all departments together.

Responsibilities
  • To ensure that all servers and computers are operating efficiently
  • To install of security patches and updates
  • To install upgrades and new software as required
  • To protect of the computer assets from malware, viruses, worms
  • To perform daily back up of log files
  • To review available servers disk space, memory utilisation.
  • To ensure that all connection hardware, cables and software are operating efficiently
  • To create and manage user accounts
  • To diagnose software-based printer problems
  • To manage, maintain and support printers and other peripheral devices
  • To have ongoing equipment maintenance (computers / computer configuration)-:
    • To install, configure and troubleshoot operation systems, systems software, and application software.
    • To troubleshoot hardware / software problems
    • To replace broken components on problematic hardware.
    • To record all computer problems as follows-:
      • Issues on staff computers and laptops
      • Hardware / software failure on the open / closed problem list.
      • Keep track of open / closed problem list and take care of the issues listed on that list
      • Document all new procedures when deviations occur from the standard operating procedure.
Information Systems

Information systems support and maintenance are given to the several areas that the Corporations’ data are stored/disseminated as follows-:

  • Database systems
  • File based systems
  • Document Management systems
  • Website
Responsibilities
  • To facilitate the management of the Corporation’s business;
  • To provide management with an adequate decision support system by providing information that is timely, accurate, consistent, complete, and relevant;
  • To deliver information throughout the Corporation;
  • To support the Corporation’s strategic goals and direction;
  • To ensure integrity and availability of data;
  • To provide an objective system for recording and aggregating information;
  • To enhance communication among staff.
  • To provide data backup and restoration.
Internet Services and Support

The management, maintenance and troubleshooting of high speed internet connections and mobile internet devices. This facility provides for security updates and IT security alerts. Communication / email and research are carried out by all departments.

Responsibilities
  • To liaise with the internet service provided to resolve all technical difficulties.
  • To provide troubleshooting of internet connections
  • To ensure that there is no unauthorised internet access
  • To advise on inappropriate download content and take steps to prevent reoccurrence
Geographic Information Systems (GIS)

Support, Management and use of GIS technology in the Corporation are still at its infancy. The Property Management and Cemetery Lease Management are the only systems that utilises this technology. Although several datasets were provided by MLG consultants they were used for rudimentary projects as map images showing streets and administrative zones. The solutions identified to transition these barriers include training of the end users, hiring of support staff and the migration to modern software platforms such as ESRI ArcGIS9.3

Responsibilities
  • To provide technical and administrative assistance for the Port of Spain Corporation’s GIS program
  • To provide field work as required for project scope or performing quality assurance.
  • To manage the operation of GIS equipment, software, data and products
  • To scope the design, development and creation of databases, maps and other related projects
  • To attend meetings, conferences and workshops;
  • To present GIS work at meetings, conferences and workshops
  • Project management.
Telecommunications

Telecommunications projects are in the conceptual phase. The object of this project is to derive return on investment and reduce costs by migrating from traditional telephone systems to Voice over internet protocol (VoIP) systems. The new systems would allow for video conferencing, link branch offices, and allow unified communication.

Responsibilities
  • To install, maintain, and troubleshoot telephony and IP network equipment;
  • To actively maintain the voice messaging systems;
  • To proactively maintain facilities based telephone services
  • To clearly communicate any system issues, outages, or abnormalities to the service provider.
  • To proactively stay abreast of new information and technologies and attend related courses as needed.
  • To communicate and maintain up-to-date, accurate documentation as directed;
  • To proactively identify opportunities for improvement and offer viable recommendations;
  • To effectively communicate with all Departments to handle any escalating issues in a timely manner

Organizational Structure

The Information Technology (IT) Department’s staff consist of personnel comprising one (1) Database Administrator (R61) and Clerk Typist (1). All tasks are reactive and are engaged based on the priority of the organisation’s mission critical operations e.g. payroll. Backlog tasks are done after working hours and on weekends.